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Unit 1 Communication in Health and social care organization Assignment Help

Unit 1 Communication in Health and social care organization

Aim of unit 1: Communication in Health and social care organization

Communication skills are highly required in health and social care organizations to build healthy relationships with patients. This unit aims to develop learners' awareness of different types of communication used in the health and social care sector. The impact of effective communication in mitigating barriers has been identified. Additionally, it focuses on the importance of developing a legal framework. It also assesses whether learners can understand the authentic usage of Information and Communication Technology as an essential tool in health and social care settings.

Learning outcomes

1 Be able to explore how communication skills are used in health and social care

2 Understand how various factors influence the communication process in health and social care

3 Be able to explore the use of information and communication technology (ICT) in health and social care.

 

LO1 be able to explore how communication skills are used in health and social care

The applicable theories that are helpful in understanding communication skills in health are humanistic theory, cognitive theory, and behaviorist theory. These theories deal with techniques and purposes. The techniques are divided into written, verbal, and non-verbal forms. The main intention behind applying communication strategies is to build stronger interpersonal relationships. Different barriers could arise in the way of healthy communication, such as the use of inappropriate language, misinterpretation, breach of confidentiality, or trust. These theories also address the supporting systems required to fulfill communication needs, suggesting that the use of alternative languages, translation, and positive environmental conditions are helpful in this regard. Maintaining confidentiality is also important to ensure the protection of individuals.

LO2 Understand how various factors influence the communication process in health and social care

It is crucial to identify the factors that facilitate effective communication in healthcare. Maintaining values and culture within the health and social care system is highly essential, transcending age, sex, education, gender, and social class. This section also highlights the importance of adhering to legislation, charters, and codes of practice, promoting equality, confidentiality, and diversity within the system. Furthermore, it is necessary to uphold organizational policies and procedures, which is regarded as a good practice in accordance with service standards.

LO3 Be able to explore the use of information and communication technology (ICT) in health and social care

The way of communication in health and social care has improved due to technological advancements, which is addressed in this part of the unit. Different ICT software standards are discussed. Users can experience the benefits of understanding individual needs, efficiency in administrative processes, and maintenance of independence. Organizational fluency could be maintained if the organization caters to staff needs. Important legal considerations, such as data protection security and accuracy maintenance, are also addressed.

Learning outcome and assessment criteria

Learning outcomes

On successful completion of this unit a learner will:

Assessment criteria for pass

The learner can:

LO1 Be able to explore how communication skills are used in health and social care

1.1 apply relevant theories of communication to health and social care contexts

1.2 use communication skills in a health and social care context

1.3 review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings

1.4 analyze the use of strategies to support users of health and social care services with specific communication needs

LO2 Understand how various factors influence the communication process in health and social care

2.1 explain how the communication process is influenced by values and cultural factors

2.2 explain how legislation, charters and codes of practice impact on the communication process in health and social care

2.3 analyze the effectiveness of organisational systems and policies in promoting good practice in communication

2.4 suggest ways of improving the communication process in a health and social care setting

LO3 Be able to explore the use of information and communication technology (ICT) in health and social care.

3.1 access and use standard ICT software packages to support work in health and social care

3.2 analyze the benefits of using ICT in health and social care for users of services, care workers and care organisations

3.3 analyze how legal considerations in the use of ICT impact on

 

Links

Demonstration and evaluation of learners’ own use of communication skills can be assessed as part of Unit 4: Personal and Professional Development in Health and Social Care. The content of this unit underpins all work in health and social care and therefore has links with all units in the programme.

unit 1 Communication in Health and social care organization also has links with the National Occupational Standards in Health and Social Care. See Annexe B for mapping.

Unit 1 Communication in Health and social care organization also has links with the National Occupational Standards in Leadership and Management for Care Services. See Annexe C for mapping.

 

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