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Assessment Details: Operations Management

Module Title:Operations Management
Module Code:QHO570
Module Leader:Dr Augustine Bempong
Assessment Title:Individual Report
Assessment Number:AE1
Assessment Type:Report
Restrictions on Time/Word Count:2500 words (excluding appendices)
Consequence     of     not                       meeting time/word count limit:There is no penalty for submitting below the word/count limit, but students should be aware that there is a risk they may not maximise their potential marks. Assignments should be presented appropriately in line with the restrictions stated above; if an assignment exceeds the word count this will be taken into account in the marks given using the assessment criteria shown.
Assessment Weighting:100%
Issue Date:Week commencing
Planned Feedback Date:No later than 20 working days
Submission Date5th June, 2023
Mode of Submission:On-line via Solent Online Learning
Number of copies to be submitted:On-line submission via ‘Solent Online Learning’
Anonymous MarkingThis assessment will be marked anonymously.

Assessment Task

The purpose of this summative assessment is to assess your written skills in both an academic and business context. It will also provide you with the opportunity to demonstrate relevant professional skills that employers will expect to see from potential employees.

You are required to produce an individual report, based on the framework you developed as Formative 2 Task, to analyse a current operations and quality management issue facing an organization/company using your knowledge and understanding of operations and quality management processes, tools and techniques and suggest improvement options that are relevant and appropriate to the evidence presented with a recommendation on how the issue should be addressed.

Your target audience will be senior management personnel of the organization/company. Within your report, they will want to see evidence of current research, both industries related as well as relevant academic research from academic credible sources.

The organization/company you choose is not one that you have used within previous summative assessments, nor an issue you have previously investigated, for any other Level 4 or 5 assessments.

Your report will need to:

  • Present operations and quality management information and research in a professional manner using a range of credible sources.
  • Provide background Information to your chosen sector and organization/company.
  • Identify and evaluate the application of appropriate operations and quality management theory and best practice in different business contexts by clearly identifying current operations and quality management challenge(s) facing the organization’s / company’s sector.
  • Apply an understanding of the scope and purpose of operations and quality management theory in practical business situations and organizations by clearly identifying your chosen operations and/or quality management challenge (a real issue or potential issue), supported by industry and academic research into the issue.
  • Demonstrate an understanding of the approaches for managing quality and the application of continuous improvement within organizations, by developing and evaluating options to provide recommendations on how operations and quality management issues can be resolved and provide analysis on judging the success of these.

Assessment Supporting Information You will be required to:

  • Investigate and research additional information to that covered in lectures and seminars to make practical recommendations and demonstrate the application of relevant concepts and theories.
  • Identify an issue that is substantive enough (i.e. a major operational issue) for you to research and make credible and relevant recommendations.

You will be expected to:

  • Provide evidence from a range of credible sources.
  • Make use of the formative assessment opportunities provided during the seminars through the completion of case study exercises, presentations, draft online submissions etc.
  • Produce your own work, i.e. you cannot submit work that is the same as other students or those that you may be working with for other assessments. If you do so, then any such work will be subject to our academic misconduct guidelines and procedures.
  • Write in the 3rd person.
  • Cite your sources within the report as well as at the end (in the Harvard method of referencing).

Assessment Criteria

See Grade Mark Table at the end

Learning Outcomes

This assessment will enable students to demonstrate in full or in part the learning outcomes identified in the Module descriptors.

Late Submissions

Students are reminded that:

i. If this assessment is submitted late i.e. within 5 working days of the submission deadline, the mark will be capped at 40% if a pass mark is achieved. ii. If this assessment is submitted later than 5 working days after the submission deadline, the work will be regarded as a non-submission and will be awarded a zero.

iii. If this assessment is being submitted as a referred piece of work then it must be submitted by the deadline date; any Refer assessment submitted late will be regarded as a non-submission and will be awarded a zero.

https://students.solent.ac.uk/official-documents/quality-management/academichandbook/2o- assessment-principles-regulations-temporary-amendments-for-covid-19contingency- plans.pdf

Extenuating Circumstances

The University’s Extenuating Circumstances procedure is in place if there are genuine circumstances that may prevent a student from submitting an assessment. If students are not ‘fit to study’, they can either request an extension to the submission deadline of 5 working days or they can request to submit the assessment at the next opportunity (Defer). In both instances, students must submit an EC application with relevant evidence. If accepted by the EC Panel there will be no academic penalty for late submission or non-submission dependent on what is requested. Students are reminded that EC covers only short-term issues (20 working days) and that if they experience longer-term matters that impact learning then they must contact the Student Hub for advice.

Please find a link to the EC policy below:

https://students.solent.ac.uk/official-documents/quality-management/academichandbook/2p- extenuating-circumstances.pdf

Academic Misconduct

Any submission must be students’ own work and, where facts or ideas have been used from other sources, these sources must be appropriately referenced. The University’s Academic Handbook includes the definitions of all practices that will be deemed to constitute academic misconduct. Students should check this link before submitting their work.

Procedures relating to student academic misconduct are given below:

https://students.solent.ac.uk/official-documents/quality-management/academichandbook/4l- student-academic-misconduct-procedure.pdf

Ethics Policy

The work being carried out by students must be in compliance with the Ethics Policy. Where there is an ethical issue, as specified within the Ethics Policy, then students will need an ethics release or an ethical approval prior to the start of the project.

The Ethics Policy is contained within Section 2S of the Academic Handbook:

https://staff.solent.ac.uk/official-documents/quality- management/academichandbook/2s-solent-university-ethics-policy.pdf

Grade Marking

The University uses a letter grade scale for the marking of assessments. Unless students have been specifically informed otherwise their marked assignment will be awarded a letter grade. More detailed information on grade marking and the grade scale can be found on the portal and in the Student Handbook.

https://students.solent.ac.uk/official-documents/quality- management/academichandbook/2o-annex-3-assessment-regulations-grade-marking- scale.docx

Guidance for Online Submission Through Solent Online Learning (SOL)