Get help with Unit 1 Communication In Health And Social Care

P1 explain the role of effective communication and interpersonal interaction in a health and social care context

Task One

In this assignment you must write a report discussing the different contexts in which communication can happen in health and social care settings. You must include:

• Group Context
• One-to-One context

When writing about each of the about you must consider how in each context you can communicate either formally or informally. Also, you must write about who communication can occur between, for example between colleagues or between practitioners and service users.

You must include 3 case studies demonstrating one-to-one communication and group communication.

Task 2

Create a booklet explaining the different forms of communication. You must cover each of the following forms of communication:

• Computerized
• Written
• Oral
• Special Methods (e.g. Makaton, British Sign Language, Braille)

After explaining each type of communication, describe a scenario during which each form of communication would be used. Use case studies from the textbooks to help form your scenarios.

Task 3

Describe types of interpersonal interaction. Interpersonal interaction encompasses any type of interaction that occurs between two or more people. In this task, explain the following types of interpersonal interactions using an example to help support your answer:

• Speech
• Language (include first languages, dialect, jargon)
• Non-verbal communication (i.e. body language)
  • You must write about at least 3 of the following:
    • Posture
    • Facial expression
    • Touch
    • Silence
    • Proximity
    • Reflective listening

Unit 1 Communication in Health and Social Care – Theories of Communication

Criteria Covered:

P2 Discuss theories of communication

M1 Assess the usefulness of theories of communication within health and social care environments D1 Analyse how cultural variations can influence communication

Task One

In this assignment you must create a PowerPoint which discusses the theories of communication. In your PowerPoint you must cover:

• Argyle’s Communication Cycle
• Tuckman’s Stages of group Interaction
• SOLER

You must include a description of each theory and a case study example in a health and social care setting showing the breakdown of each theory. You can include more details in the notes section of the presentation to avoid clutter on the slides.

You will present a section of your presentation to a group of GCSE students in an attempt to teach them how the theories apply to health and social care.

Task 2

Write a report assessing the usefulness of Argyle and Tuckman’s theories of communication within health and social care environments. Your report should have 5 parts. These include:

• Introduction to how theories could either promote or inhibit effective communication.
• How could Argyle’s Communication Cycle promote or inhibit effective communication?
• 2 case studies demonstrating Argyle’s Communication Cycle and an explanation of how in each case study the theory either promoted or inhibited effective communication.
• How could Tuckman’s Theory of Group Interaction promote or inhibit effective communication?
• 2 case studies demonstrating Tuckman’s Theory of Group Interaction and an explanation of how in each case study the theory either promoted or inhibited effective communication from occurring.

Task 3

Write a report analysing how cultural variations can influence communication. Introduce how cultural beliefs can affect communication and how these beliefs can affect conduct while communicating.

Relate these variations to health and social care settings and explain how these differences could have an effect on how care workers would adapt how they communicate with people of different cultural backgrounds. Create 3 case studies demonstrating cultural variation in health and social care settings and explain the effect cultural variation has had on communication in each case study.

Unit 1 Communication in Health and Social Care – Factors Positively and Negatively Influencing Communication

Criteria Covered:

P3 Explain factors that may influence communication and interpersonal interactions in health and social care environments

Task 1

Write a report explaining the different factors which may positively and negatively influence communication. Be sure to look at each factor from both a positive and negative viewpoint if possible. When writing about each factor you must:

• Describe the factor
• Explain its influence on communication
• Give a case study example
• Provide a brief overview of how to overcome this barrier

This report will be broken down into two different sections. The first will look at the environment and how components of an environment could influence communication. When writing about environments start by first introducing what role an environment can play in communicating and then go on to explain how 3 specific factors from the list below can affect communication.

• Setting
• Noise
• Seating
• Lighting
• Space
• Time
• Positioning

The second section of your report will look at different additional factors which may affect communication or a specific interpersonal interaction. The same 4 bullet points (i.e. describe, explain, case study) must be covered in this section of your report.

You must explain how the following mandatory factors affect communication. You may then choose 5 from the optional list.

Mandatory factors

Language Needs and Preferences Sensory Impairment/Disability

Optional Factors Personality

Self-Esteem Anxiety Depression

Aggression/Submissiveness Assumptions

Value and belief systems Jargon

Cultural variations

Use and abuse of power

Unit 1 Communication in Health and Social Care – Ways to Overcome Barriers to Communication

Criteria Covered:

P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions

Task 1

Discuss possible strategies for overcoming barriers in Communication and Interpersonal Interaction such as;

Staff Training

Assess the needs of Service Users Using preferred method of Service User Promoting the Rights of Service Users Confidentiality

Defusing Aggression Assertiveness

Appropriate Verbal and Non Verbal communication Building relationships

Using an appropriate environment Attitude towards Service Users

Promoting the Confidence/Self Esteem of Service Users

Choose 5 of the above and write about them using a variety of sources. Write a Case Study to illustrate each of your examples.

Task 2.

Explain how a range of ‘Aids to Communication’ can be used to overcome Barriers to Communication in Health and Social care Settings

Choose 3 Human Aids and 3 Technological Aids

Human – Advocates, Interpreters, Translators, Signers

Technological – Hearing Aids, Text Phones, Minicom, Voice Activated Software, Relay systems, Loop Systems.

For each of the Aids selected, illustrate you answer with a Case Study to show application to Health and Social Care.

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