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HSO4009 Enhancing Communication and Academic Skills

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MODULE GUIDE

2021/2022

Semester 1

1. Key Information

Module TutorLiba Whittaker
EmailLw9@bolton.ac.uk
Availability and Contact Method(s)Email/tutorial
Weblink to Moodle Classhttps://moodle.bolton.ac.uk/course/view.php?id=18639
Weblink to Module Specificationhttp://modules.bolton.ac.uk/modules/HSO4009/Academicyear/2020-21

2. Learning and Teaching

This module is delivered over 15weeksusing a campus-based blended learning approach with scheduled face-to-face and online sessions.

Most sessions comprise alecture with workshop activities. If you are unable to attend a session due to factors outside your control, you are expected to inform your tutor and engage in the activities set before the next scheduled session.

In weeks 10 and 11tutorialswill take place which will provide you with the opportunity to discuss your progress on the module and receive feedback on assessments.  This may be face-to-face or online as arranged.

There will also be a full programme of study skills delivered separately over 15 weeks that will support the development of ICT and academic study skills.

To complete the module successfully you must allocate a substantial amount of independent study time, which will include undertaking set activities and carrying out assessment activities.

3. Graduate Attributes

Graduate attributes are the personal qualities and skills which the University of Bolton community values, and which a student is expected develop during their time at the University. Graduate attributes act as a point of reference for a student’s personal development and support the articulation of employability and transferable skills.

In total there are 10 graduate attributes (GAME). This module seeks to support the development of:

Effective communication

Adaptability

4. Module Communications

The Module Tutor’s contact details are provided at the top of this page.  You must check your University of Bolton email address and the Moodle area dedicated to this module regularly as many module communications are channelled through these media.

Your Module Tutor will normally aim to respond to your email messages within 2 full working days of receipt.  However, responses will be longer in holiday periods.

5. Module Description

The aim of this module is to develop your awareness of different forms of communication, used in health and social care settings and its importance for effective service delivery. This will include the development of understanding around communication theory. You will investigate the communication processes in health and social care settings, considering the barriers to communication and ways to overcome these barriers. You will explore the process of communication and how effective communication can affect how Individual’s feel about themselves. Issues faced due to racism, sexism, ageism and disablism, with consideration of a wide range of people including adults, children and those with specific needs. Learners will gain an understanding of the use of information and communication technology as a tool in health and social care settings. It will also aim to develop effective communication using Information Technology including word-processing, email and the internet, along with development of academic study skills. The GAME attributes covered in this module are effective communicator and adaptable

Indicative Content

  1. Communication theory including strategies for effective communication
  2. Barriers to communication in relation to physical, personal, linguistic, cultural, societal and emotional factors and ways to overcome these
  3. Learn to use a variety of electronic resources to develop your academic/ IT skills

6. Learning Outcomes and Assessments

Module Learning Outcomes  AssessmentNo. and Type
LO1: Identify key features of different types of communicationAssessment 1: Presentation
LO2:Outline the barriers to communication, suggesting ways to overcome theseAssessment 1: Presentation
LO3: Discuss appropriate theory in relation to in relation to communication in Health and Social Care settingsAssessment 1: Presentation
LO4: Demonstrate development of effective ICT and academic skillsAssessment 2: E-Portfolio

7. Assessment Deadlines

Assessment itemDue DateWeight
  1  10/15 min presentation on the importanceof communication in health care settings. Looking at features of effective communication, barriers and theory on communication.  7th December 2021          60%
  2  Portfolio to demonstrate effective development in ICT and Academic Skills  14th December 2021        40%

8. Assessment Feedback

Feedback on items of assessment can be formal (such as on a signed feedback form) or informal (such as advice from a tutor in a tutorial). Feedback is therefore not just your grade or the comments written on your feedback form, it is advice you get from your tutor and sometimes your peers about how your work is progressing, how well you have done, what further actions you might take.

We recognise the value of prompt feedback on work submitted. Other than in exceptional circumstances (such as might be caused by staff illness), you can expect your work to be marked and feedback provided not more than15 working daysfrom the deadline date. However, please note that that such feedback will be provisional and unconfirmed until the Assessment Board has met and may therefore be subject to change.

Please take time to read or listen to your assessment feedback. This can be very useful in determining your strengths and key areas for development, and can therefore help you improve on future grades.

9. Module Calendar

Session No.Date or Week CommencingTopics CoveredPlanned Delivery Method* Tuesday 9am-12Study Skills sessions delivered Wednesday 9-12pm
120/09/2021Enhancing Communication and Academic Skills module introduction Module GuideZoomOn campus
227/09/2021Introduction to assessment Portfolio/Presentation  On campusOn campus
304/10/2021What is Communication? Communication Theory Library Introduction  ZoomOn campus
411/10/2021Assessment briefing and online workshop Types of Communication and effective communication skillsOn campusOn campus
518/10/2021Listening and EngagementOn campusZoom
625/10/2021Barriers to CommunicationZoomOn campus
701/11/2021Overcoming barriers to communicationOn campusOn campus
808/11/2021Communicating in teams  On campusZoom
915/11/2021Guest speakerOn campusOn campus
1022/11/2021Feedback tutorialsOn campusZoom
1129/11/2021Feedback tutorialsOn campusZoom or On campus
1206/12/2021Submission of Presentations7th December 2021On campusOn campus
1313/12/2021Submission of Portfolio 14th December 2021Zoom Zoom
1403/01/2022 ZoomOn campus
1510/01/2022Feedback tutorialsOn campusOn campus

* Subject to change in the event of any campus restrictions

10. Formative Assessment

Formative assessment is employed to support your learning on the module, allowing you to reflect on feedback on your progress from your tutors and peers. It takes a variety of forms including quizzes, workshops and discussions and does not contribute to the final module mark.

Formative assessment is employed to support your learning on the module, allowing you to reflect on feedback on your progress from your tutors and peers. You will have an individual tutorial enabling you to gain advice, support and feedback on your academic abilities and assist the module tutor to plan future sessions and support. You will be required to submit an outline plan of your presentation which will form the basis for your individual tutorial. This should be viewed as a formative assessment, aimed at helping you meet the needs of the summative assessment. You are encouraged to reflect upon your academic development during the module and this will support your portfolio.

11. Indicative Reading

Essential

Brotherton, G. and Parker, S. (2008, 2013) Your foundation in health and social care: a guide for foundation degree students. London: Sage Publication (Available online as an e-book via Library)

Hargie, O. (2006) The Handbook of Communication Skills. Hove: Routledge

Thompson, N. (2011) Effective Communications: A guide for the People Professions. Basingstoke: Palgrave

Recommended

Adams, R. (2007) Foundations of Health and Social Care. Basingstoke: Palgrave Macmillan

Bach, S. A. and Grant, A. (2015)Communication and Interpersonal Skills in Nursing. London: Learning Matters

Bolton, G. (2014) Reflective Practice, Writing and Professional Development. Los Angeles: Sage Publication

Donnelly, E. and Neville, L. (2008) Communication and interpersonal skills. Exeter: Reflect Press

Jasper, M. (2013) Beginning Reflective Practice.Australia: Cengage Learning

Moore, S. (2010) The Ultimate Study Skills Handbook. Maidenhead: McGraw-Hill/Open University Press (Available online as an e-book via Library)

Moss, B. (2008, 2015) Communication Skills in Health and Social Care. London: Sage

Northedge, A. (2005) The Good Study Guide. Milton Keynes: Open University Press

Reed, J.; Macfarlane, A.; Clarke, C. L. (2012) Nursing older adults: partnership working. Maidenhead: McGraw Hill Open University Press, 2012

            Chapter 10 – Communication (Available online as an e-book via Library)

Robb, M. (2004) Communication. Relationships and Care: A Reader. London: Routledge 

Rungapadiachy, D. M. (2008) Self Awareness in Health Care: Engaging in Helping Relationships. Basingstoke: Palgrave Macmillan

Stanton, N. (2009) Mastering Communication. Basingstoke: Palgrave Macmillan

Thompson, N. (2009), People Skills, Basingstoke: Palgrave

Webb, R. and Tossel, D. (1999) Social Issues for Carers: towards positive practice  London: Arnold

Useful Websites:

12. Guidelines for the Preparation and Submission of Written Assessments

  1. Written assessments should be word-processed in Arial or Calibri Light font size 12. There should be double-spacingand each page should be numbered.
  • There should be a title page identifying the programme name, module title, assessment title, your student number, your marking tutor and the date of submission.
  • You should include a word-count at the end of the assessment (excluding references, figures, tables and appendices).

Where a word limit is specified, the following penalty systems applies:

  • Up to 10% over the specified word length = no penalty
  • 10 – 20% over the specified indicative word length = 5 marks subtracted (but if the assessment would normally gain a pass mark, then the final mark to be no lower than the pass mark for the assessment).
  • More than 20% over the indicative word length = if the assessment would normally gain a pass mark or more, then the final mark will capped at the pass mark for the assessment.
  • Unless otherwise notified by your Module Tutor, electronic copies of assignments should be saved as word documents and uploaded into Turnitin via the Moodle class area. If you experience problems in uploading your work, then you must send an electronic copy of your assessment to your Module Tutor via email BEFORE the due date/time.
  • Please note that when you submit your work to Moodle, it will automatically be checked for matches against other electronic information. The individual percentage text matches may be used as evidence in an academic misconduct investigation (see Section 13).
  • Late work will be subject to the penalties:
    • Up to 7 calendar days late = 10 marks subtracted but if the assignment would normally gain a pass mark, then the final mark to be no lower than the pass mark for the assignment.
    • More than 7 calendar days late = This will be counted as non-submission and no marks will be recorded.

Late submission of assessments on refer and those which are graded Pass/Fail only, is not permitted. Students may request an extension to the original published deadline date as described below.

  • In the case of exceptional and unforeseen circumstances, an extension of up to 14 days after the assessment deadline may be granted. This must be agreed by your Programme Leader, following a discussion the Module Tutor.  You should complete an Extension Request Form available from your Tutor and attach documentary evidence of your circumstances, prior to the published submission deadline.

Extensions over 14 calendar days should be requested using the Mitigating Circumstances procedure, with the exception of extensions for individual projects and artefacts which, at the discretion of the Programme Leader, may be longer than 14 days.

Requests for extensions which take a submission date past the end of the module (normally week 15) must be made using the Mitigating Circumstances procedures.

Some students with registered disabilities will be eligible for revised submission deadlines. Revised submission deadlines do not require the completion extension request paperwork.

Please note that the failure of data storage systems is not considered to be a valid reason for an extension. It is therefore important that you keep multiple copies of your work on different storage devices before submitting it.

13. Procedures for Other Assessments

  • Not Applicable

14. Academic Misconduct

Academic misconduct may be defined as any attempt by a student to gain an unfair advantage in any assessment. This includes plagiarism, collusion, commissioning (contract cheating)amongst other offences. In order to avoid these types of academic misconduct, you should ensure that all your work is your own and that sources are attributed using the correct referencing techniques. You can also check originality through Turnitin.

Please note that penalties apply if academic misconduct is proven. See the following link for further details:

15. Assessments

Assessment Number    1
Assessment Type (and weighting)Presentation (10/15mins)
Assessment NameEffective Communication in Health and Social Care
Assessment Submission Date7th December 2021

Learning Outcomes Assessed:

LO1: Identify key features of different types of communication

LO2:Outline the barriers to communication, suggesting ways to overcome these

LO3: Discuss appropriate theory in relation to in relation to communication in Health and Social Care settings

Assessment Brief Create a presentation and use appropriate theory explain the communication process.Explain the key features of different types of communication and the importance of effective communication in Health and Social Care settings. Outline barriers that may affect the communication process and show your understanding of how they might be reduced or overcome.

Assessment Number    2
Assessment Type (and weighting)E-Portfolio
Assessment NameAcademic Skills portfolio
Assessment Submission Date14th December 2021

Learning Outcomes Assessed:

LO4: Demonstrate development of effective ICT and academic skills

Assessment Brief

Develop an e-portfolio to demonstrate and reflect upon the development of your ICT and academic skills throughout the module. Use evidence including at least 15 LEAP online badges to show your progression.

Minimum Secondary Research Source Requirements:

Level HE4 – It is expected that the Reference List will contain between five and ten sources. As a MINIMUM the Reference List should include one refereed academic journal and three academic books

Specific Assessment Criteria:

Distinction (70% and above)

A cohesive, comprehensive and critical synthesis of the leadership literature relating to styles and skills will be provided. Relationships between cognitive style and leadership outcomes will be expertly elicited.An excellent evaluation of your own cognitive style and leadership strengths and weaknesses will be set out. Reflections will be succinct and insightful. Areas and strategies for personal development will be expertly summarised and comprehensively justified.

Extensive research demonstrating use of a wide range of current secondary research sources will be evident. Referencing and English will be excellent.

Merit(60-69%)

A clear and critical synthesis of the leadership literature relating to styles and skills will be provided. Relationships between cognitive style and leadership outcomes will be well elicited.A good evaluation of your own cognitive style and leadership strengths and weaknesses will be set out. Reflections will be succinct and evidenced. Areas and strategies for personal development will be well summarised and justified.

Wider research demonstrating use of a good range of current secondary research sources will be evident. Referencing and English will be good.

Pass (50%-59%)

A critical synthesis of the leadership literature relating to styles and skills will be provided. Relationships between cognitive style and leadership outcomes will be clearly drawn out. An evaluation of your own cognitive style and leadership strengths and weaknesses will be set out. Areas and strategies for personal development will be clearly summarised and justified.

Research demonstrating use of a range of current secondary research sources will be evident. Referencing and English will be satisfactory.

Fail (Below 40%): Students who do not meet the requirements of the Pass criteria will notsuccessfully complete the assessment activity.

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