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Unit 1 Communication in Health and Social Care Assignment
Aim of Communication in Health and Social Care
Good communication skills are highly required in Health and social care organizations to build a healthy relationship with patients. This Health and Social Care Assignment aims to develop students’ awareness of different communication types used in the Health and social care sector. Along with this, it also focuses on the importance of developing a legal framework. Effective communication to mitigate barriers has been identified in this Health and Social Care Assignment. It has also been identified whether students can understand authentic usage of Information and Communication Technology as an important in Health and Social care contexts.
Learning outcomes of Communication in Health and Social Care Assignment
1 Be able to explore how communication skills are used in health and social care
2 Understand how various factors influence the communication process in health and social care
3 Be able to explore the use of information and communication technology (ICT) in health and social care.
LO1 Be able to explore how communication skills are used in health and social care
The Theories of Communication in Health and Social Care are helpful to bring further understanding regarding communication skills in health and social care humanistic theory, cognitive and behaviourist theory, technique and purposes. The techniques are divided into written, verbal and non-verbal forms. The main intention behind applying communication strategies in health and social care is to build interpersonal relationships stronger. There are different kinds of barriers that could arise in healthy communication, which are the usage of inappropriate language, misinterpretation, breach of confidentiality, or trust. It addresses that using alternative language, translation, and favourable environmental conditions are helpful. It also helps to address the supporting system required to fulfil the health and social care communication needs. Maintenance of confidentiality is also essential to ensure the protection of the individual.
LO2 Understand how various factors influence
It is essential to identify the factors which are helpful to influence the communication process in health and social care. Maintenance of values and culture in the health and social care system is highly required, and it should be beyond age, sex, education, gender and social class. This section also sheds light on the usage of legislation, charters and codes of practice. It helps to bring equality, confidentiality and diversity to the system. It helps to maintain organizational policy and system. According to the service standard, it helps to be considered a good practice of Theories of communication in health and social care.
LO3 Be able to explore the use of information and communication technology (ICT)
The way of communication in health and social care has been improved because of technological advancement, which has been addressed in this part of the unit. Different standards of ICT software are addressed in communication theories in health and social care. The users can experience the benefit of understanding the individual need, efficiency in the administration process and maintenance of independence. Organizational fluency could be maintained if the organization takes care of staff needs. Important legal considerations are also addressed, such as security in data protection and maintenance of accuracy.
Theories
Effective communication in health and social care settings is essential since it is a two-way communication system and essential for both patient and health carer to understand each other equally well. There are five theories of communication in health and social care, including humanistic theory, cognitive theory, social theory, psychoanalytic theory, and behavioural theory.
Learning outcome
| Learning outcomes On successful completion of Communication in Health and Social Care Assignment: | Assessment Criteria for passing The Student can: |
| LO1 Be able to explore how communication skills are used in health and social care. | 1.1 apply relevant theories of communication to health and social care contexts 1.2 use communication skills in a health and social care context 1.3 review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings 1.4 analyze the use of strategies to support users of health and social care services with specific communication needs. |
| LO2 Understand how various factors influence the communication process in health and social care. | 2.1 explain how the communication process is influenced by values and cultural factors 2.2 explain how legislation, charters and codes of practice impact the communication process in health and social care 2.3 analyze the effectiveness of organisational systems and policies in promoting good practice in communication 2.4 suggest ways of improving the communication process in a health and social care setting. |
| LO3 Be able to explore the use of information and communication technology (ICT) in health and social care. | 3.1 access and use standard ICT software packages to support work in health and social care 3.2 analyze the benefits of using ICT in health and social care for users of services, care workers and care organisations 3.3 analyze how legal considerations in the use of ICT impact. |
Links
Demonstration and evaluation of learners’ own use of communication skills can be assessed as part of Unit 4: Personal and Professional Development in Health and Social Care. The content of this unit underpins all work in health and social care and therefore has links with all units in the programme.
This unit also has links with the National Occupational Standards in Health and Social Care. See
Annexe B for mapping.
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