Unit 18 Facilities Operations and Management

Aim of Unit 18 Facilities Operations and Management

The unit is to develop essential knowledge and skills that are necessary for delivering different facilities operations in a wider context. The context generally includes leisure and hospitality venues, public arts locations, educational institutions and others. The unit also focuses on administrative and operational functions along with broader roles and responsibilities  of facility managers. The study would consider legal and ethical, environmental obligations, health and safety and their implication in the operational management. It would also be based on adopting critical approaches in the theories and concepts regarding the term. It would enable learners to develop their skills and form their own opinions on the topic.

Learning outcomes

1 Understand the operational responsibilities of a facilities manager

The unit would evaluate different operational roles and duties of facility managers in which different elements such as staff, customers, buildings, and employers would be focused. In these aspects, various terms and conditions, development and training, legal issues, space allocation, capacity, essential supplies and services, identification of customer needs, customer control and care, safety and accessibility, legal liabilities. Monitoring sales and making reports would be analysed. Furthermore, different employment bodies like local authorities, management board, financial management, funding sources and management would be discussed.

2 Understand the legal, health, safety and environmental obligations to be addressed by facilities operations

The unit would address different operational obligations related to legal, environmental, health and safety. In this unit, different statutory obligations, safety and health risks, sustainability and environmental issues and sustainable environment measurement would be incorporated. Fire authority, insurance and employment law, building regulations, licenses, risk assessment process, different authorities such as environmental officers, COSHH, safety inspectorate, cost benefits, local sourcing, implication of processes would be generated.

3 Be able to use a range of administrative systems to support facilities operations

Through this unit, learners could understand the use of administrative systems for supporting facilities operations. Information processing, control systems and building management would be incorporated. In the process of information, communication channels, system of ICT and property management, customer records and others would be discussed. It would enable them to learn about sales and purchase, accounting and budgeting, staff wages, manpower planning, service management, control of resources and materials, scheduling and planning in managing building.

4 Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities

The section would be further relied on different criteria for carrying out different review and evaluation regarding the effectiveness and quality of the facilities. As per the criteria, various processes would be undertaken such as quantitative, qualitative, targets and objects. It would help learners to have ideal information of facility management. Within the evaluation, they would also understand the purposes, information resources such as customers, management, staff, different data collection methods, types of verbal and written feedback and others.

Learning outcomes and assessment criteria

Learning outcomes   On successful completion of this unit a learner will:	Assessment criteria for pass   The learner can:
LO1 Understand the operational responsibilities of a facilities manager	assess the responsibilities of the facilities manager for staff engaged in facilities operationsdiscuss the responsibilities the facilities manager has for operational aspects of the buildingassess the responsibilities the facilities manager has towards customers using the facilitydiscuss the impact on facilities operations of employers and/or funding agencies
LO2 Understand the legal, health, safety and environmental obligations to be addressed by facilities operations	assess (from a country perspective) the statutory regulations that will affect facilities operations in an agreed contextdiscuss the health, safety and environmental measures that must be implemented by a facilities manager in a given contextdiscuss the documentation required to account for compliance with statutory regulations and health, safety and environmental measures
LO3 Be able to use a range of administrative systems to support facilities operations	develop and deploy effective systems for processing information and maintaining communicationsidentify the control systems required for effective facilities operations within an agreed contextdiscuss the systems needed by a facilities manager to support effective building management
LO4 Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities	establish appropriate criteria to evaluate the quality and effectiveness of facilities operationsimplement evaluation and review procedures to analyse the quality and effectiveness of facilities operations