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Unit 18 Human Resource Management In Service Sector

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HND Assignment Brief Session: September 2019

Programme title BTEC HND in Travel and Tourism Management
Unit number and title 18 Human Resource Management In Service Sector
Assignment No/Title 1 of 1 Human Resource Management.
Issue Date 03 October 2019
Assessor (s) David Boyd and Charles Bladen
Final        assignment submission deadline   06-11 January 2020
  Late submissions 13-18 January 2020 The learners are required to follow the strict deadline set by the College for submissions of assignments in accordance with the BTEC level 4 – 5 submission guidelines and College policy on submissions.
Resubmission deadline   TBA
  Feedback In-class feedback will be available from formative assessment of the initial submissions based on each learning outcome. Final feedback will be available within 2 – 3 weeks of the assignment submission date.
  General Guidelines   The work you submit must be in your own words. If you use a quote or an illustration from somewhere you must give the source.Include a list of references at the end of your document. You must give all your sources of information.Make sure your work is clearly presented and that you use correct grammar.Wherever possible use a word processor and its “spell- checker”.
Internal verifier Moghal Baig
Signature (IV of the brief) *     Date   30/09/2019

ICON College of Technology and Management HND in Travel and Tourism Management

Unit 18: Human Resource Management in Service Sector Level 5 Session: September 2019

This unit will be assessed by written coursework report.

Assignment Context and Scenario:

You are a newly appointment HR Trainee in a Travel and Tourism company such as a managed tour operating firm in the UK. At the end of the training period, you are required to submit a report covering the following tasks outlined below:

Provide a brief (1 page) introduction of your chosen business before you attempt your tasks. Your analysis and writing should be applied and related to the scenario of the chosen company. Inclusion of relevant theories and models with appropriate referencing is expected in your discussion

Recommended word count: 3000 to 3500

Task 1

  1. Explain the importance of human resource management and analyse the role and purpose of human resource management in your chosen travel and tourism company industry (P 1.1)
  1. Develop and justify a human resource plan based on the analysis of supply and demand for your selected travel and tourism business (P 1.2)

Task 2

  • Investigate and assess the current state of employment relations within the service sector perspective in the UK (P2.1)
  • Identify and discuss how various employment laws affect the management of human resources in the UK with a focus on the service sector (P2.2)
  • M1 an effective approach to study and research the UK employment laws has been applied (related to P 2.2).

Task 3

  • Identify a job title, preferably you are familiar with, from your chosen travel and tourism establishment and discuss its job description and person specification. (P 3.1)
  • D1 After critical evaluation, realistic improvements have been proposed against defined job descriptions and specifications (related to 3.1).
  • Different service establishments may have different recruitment and selection process. Compare the selection process of your selected travel and tourism business with a another service business (P 3.2)
  • M2 A range of sources of information has been used to compare the selection process of your company with another service business in Task 3.2.
  • D2 Substantial investigations were planned, organised and managed to get the information required in Task 3.2

Task 4

  • Examine the training and development function in your chosen company and assess the contribution of training and development activities to the effective operations of the business (P 4.1)
  • M3 Logical development of concepts and technical language has been accurately used in identifying training and development activities.
  • D3 Innovative and creative thought has been applied while assessing the contribution of training and development activities to the effective operations in your chosen company.

Relevant Information

  1. Assessment Criteria Related to the Learning Outcomes
Learning outcomes Pass Criteria
LO1. Understand human resource Management analyse the role and purpose of human resource management in a selected service industryjustify a human resource plan based on the analysis of supply and demand for a selected service industry business
LO2. Understand the effect of employee relations and employment law on service industries   assess the current state of employment relations in a selected service industrydiscuss how employment law affects the management of human resources in selected service industry business
LO3. Understand the recruitment and selection process discuss a job description and person specification for a selected service industry jobcompare the selection process of different service industry business
LO4: Understand training and development in service industries businesses 4.1 assess the contribution of training and development activities to the effective operations of a selected service industry business
  • Basis for Merit and Distinction Criteria
Merit (M1, M2, M3) Distinction (D1, D2, D3)
Descriptors Indicative characteristics Descriptors Indicative characteristics
M1 Identify and apply strategies to find appropriate solution an effective approach to study and research the UK employment laws has been applied D1 Use critical reflection to evaluate own work and justify valid conclusions realistic improvements have been proposed against defined job description and specifications
M2 Select/design and apply appropriate methods/techniqu e   a range of sources of information has been used to compare the selection process of your chosen company with another D2 Take responsibility for managing and organising activities substantial activities, projects or investigations have been planned, managed and organised to gather and analyse information in task 3.2
M3 Present           and communicate appropriate findings Logical development of concepts and technical language has been accurately used in identifying training and development activities. D3 Demonstrate convergent/lateral/cr eative thinking innovation and creative thought have been applied while assessing the contribution of training and development in the chosen organisation
  • Preparation guidelines of the Coursework Document
    • All coursework must be word processed.
    • Document margins must not be more than 2.54 cm (1 inch) or less than 1.9cm (3/4 inch).
    • Font size must be within the range of 10 point to 14 point including the headings and body text (preferred font size is 11).
    • Standard and commonly used type face such as Arial should be used.
    • All figures, graphs and tables must be numbered.
    • Material taken from external sources must be properly refereed and cited within the text using Harvard standard
    • Do not use Wikipedia as a reference.
    • Word limit must be strictly followed.

4.    Plagiarism and Collusion

Any act of plagiarism or collusion will be seriously dealt with according to the College regulations. In this context the definition and scope of plagiarism and collusion are presented below:

Plagiarism is presenting somebody else’s work as your own. It includes copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort.

Collusion is copying another student’s coursework; stealing coursework from another student and submitting it as your own work.

Suspected plagiarism or collusion will be investigated and if found to have occurred will be dealt with according to the college procedure. (For details on Plagiarism &

Collusion please see the student hand book)

  • Submission
    • Initial submission of coursework to the tutors is compulsory in each unit of the course.
    • Student must check their assignments on ICON VLE with plagiarism software Turnitin to make sure the similarity index for their assignment stays within the College approved level. A student can check the similarity index of their assignment three times in the Draft Assignment submission point located in the home page of the ICON VLE.
    • All Final coursework must be submitted to the Final submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission.
    • Any computer files generated such as program code (software), graphic files that form part of the coursework must be submitted as an attachment to the assignment with all documentation.
    • Any portfolio for a unit must be submitted as a hardcopy to examination office.
    • The student must attach a tutor’s comment in between the cover page and the answer in the case of Resubmission.

6.  Good practice

a. Make backup of your work in different media (hard disk, memory stick etc.) to avoid distress for loss or damage of your original copy.

7.  Extension and Late Submission

  1. If you need an extension for a valid reason, you must request one using an Exceptional Extenuating Circumstances (EEC) form available from the College examination office and ICON VLE. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.
  2. Late submission will be accepted and marked according to the college procedure. It is noted that late submission may not be graded for Merit and Distinction.
  3. All Late coursework must be submitted to the Late submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission.

8.  Submission deadlines: as above (page 1) Submit to: Online to the ICON VLE only