Human Resource Management for Service
Aim of Unit 9 Human Resource Management for Service Industries
The study constitutes an understanding of human resources management. The investigation would be made upon laws of employment and their effects on businesses. The selection and recruitment processes are the main roles of human resource management. This would be done in order to develop the skills of and administration of human resources. The main focus would be stretched on development and training processes in business. The practicality in development skills would be determined by effectively developing the administration skills. As a result, the outcomes in contribution to business could be determined. The study relates to the hospitality industry and evidence ensured upon it.
LO1 Understand human resource management
Human resource management could be determined by focusing express study on forecasting, planning, developing, training and recruiting. Such focus would also include various managerial skills of human resource management. The skills that are required for human resource management are monitoring the employees so that they could track and develop the employees effectively. Apart from that budget is also a part that would come under the shed of human resource management. The factors that could influence planning human resources would include internal and external roles. A plan for human resources which would analyze the demand and supply is also important.
LO2 Understand the effect of employee relations and employment law on service industries businesses
Creating favourable relations between employees is the prime role of human resource management. Human resource management has to work in business by implying the respected employment laws. Employment relations could be defined by taking some major topics into it. Such topics would include developing the cultures of the working environment, participation of employees, involving them and managing the conflicts. The laws of employment consist of a whole lot of legislation. Such legislations include Employment Relations Act, Employment Rights Act. Ensuring equality and protecting employees from all kinds of discrimination is a major role of human resources management.
LO3 Understand the recruitment and selection process
Human resources management is mainly kept within a business for recruiting and selection processes. For conducting recruitments human resources management had to determine many factors. Such factors include labour market effects, needs of an organization, analyzing the job, specifying the person and methods.
LO4 Understand training and development in service industries businesses
Training and development is a part of a study in human resources management. Conducting programmes and training the members in the business is an important part to study. Performing debates, training and analyzing such are the focus of human resources management. Lastly setting targets and giving benefits to the members in business helps in creating a better relationship between the employees.
Learning outcomes and assessment criteria
|Learning outcomes On successful completion of this unit a learner will:||Assessment criteria for passing The learner can:|
|LO1 Understand human resource management||analyse the role and purpose of human resource management in a selected service industry justify a human resources plan based on an analysis of supply and demand for a selected service industry business|
|LO2 Understand the effect of employee relations and employment law on service industries businesses||assess the current state of employment relations in a selected service industry discuss how employment law affects the management of human resources in a selected service industry business|
|LO3 Understand the recruitment and selection process||discuss a job description and person specification for a selected service industry job compare the selection process of different service industries businesses|
|LO4 Understand training and development in service industries businesses||4.1 assess the contribution of training and development activities to the effective operation of a selected service industry business|
This unit links with Unit 10: Work-based Experience and Unit 8 Marketing in hospitality. This unit maps to the following Management NVQ units:
- B8: Ensure compliance with legal, regulatory, ethical and social requirements
- B11: Promote diversity in your area of responsibility
- D3: Recruit, select and keep colleagues
- D7: Provide learning opportunities for colleagues.